Here's the formal bit. Sorry it has to be
a bit wordy but rest assured that really we'll be as friendly and helpful to
you as possible. Our aim is for you to have a relaxing and fun holiday in your
Rainbow Camper Van!
and Conditions of Hire
- Rental Contract. Your
contract is with Rainbow Camper Hire, Skiddaw Grove, Vicarage Hill,
Keswick, Cumbria CA12 5QB. Proprietor: Andrew Matthews. The hire agreement
forms part of these terms and conditions.
- Drivers. Our tariff includes insurance for
one driver. Extra drivers can be added for an additional fee, please
contact us for details. Our insurer's standard conditions require all
drivers to be between 25 and 75 years old and have held a full EU drivers
licence for at least 2 years. Drivers with other licences may be covered
subject to insurer’s agreement. Any driving endorsements, health issues or
history of accidents/claims in the last 5 years must be specified at the
time of booking. Up to 6 points for speeding and a maximum of one at fault
claim are allowable. Above this we may not be able to insure you but in
some cases an increased premium or excess may be required. Please check
before booking. It is easiest if all drivers present both the paper and laminated
photo card parts of their driving licences on collection of the vehicle.
driver has a one piece licence we require a National Insurance number as
well as the driver number in advance to verify licence details on the DVLA
database. The hirer must not permit anyone to drive our campervans who has
not signed the hire agreement and been accepted by Rainbow Camper Hire
regardless of any other third party insurance they may have. Failure to
comply with these terms means you cannot drive the vehicle and the cost of
the rental will be forfeit.
- Booking. The hirer and all drivers must sign
to accept our Terms & Conditions prior to confirmation of booking. A
non-returnable deposit of £100 is payable on booking and the balance of
the hire charge must be paid 6 weeks prior to the start of the hire. If
booking within 6 weeks of the hire period, the full amount is due
immediately. Payment can be made online to 08-92-50, account 68525543
quoting your booking reference or by credit/debit card over the phone.
Debit cards are best as credit cards incur a 2% processing fee for UK cards. Non-UK debit and credit cards vary from 2%-6% - please ask.
- Availability. If, due to
unforeseen circumstances such as an accident, the Rainbow Camper of your
choice becomes unavailable, we will endeavour to provide a suitable
substitute from our fleet. If a substitute is unavailable or unsuitable
our liability will extend to a maximum of a full refund of the hire
charges. We will not compensate for any other costs incurred but will
offer a future hire at a discounted rate as apology for your
- Cancellation Policy. In the
unfortunate event that you have to cancel your booking the following
charges will apply: More than 6 weeks prior to commencement of the hire –
loss of deposit only. Between 6 weeks and 3 weeks prior – loss of 50% of
the total hire charge. 21 days’ notice or less – loss of the entire hire
charge. In all cases we will try to rehire the vehicle and if successful
we will refund all payments except the deposit. We strongly advise that
you take out appropriate travel/holiday insurance to cover any cancellation.
- Collection. Your camper
van can normally be collected between 3.30pm and 5pm on the hire
start day. Earlier/later collection may be possible depending on other
hires – please ask. Please allow an hour and a quarter on arrival so that
we can show you how everything works on your particular van. If you
haven't driven one of these classic Volkswagens before don't worry, we'll
give you a short accompanied familiarisation drive and make sure you're
happy before you start your holiday. Any driver who cannot attend the
driving lesson on collection will be subject to an additional insurance
excess (and therefore damage deposit) of £250. As stated in the “drivers”
section above please present both paper and plastic parts of your driving
licence and another form of I.D. with your name and address on as we need
to copy these for our insurer. Your vehicle will be ready in a clean and
roadworthy state, with a full tank of unleaded petrol. Any minor scratches
or other defects will be recorded on the vehicle condition form and should
be agreed by you. You are welcome to leave your own car with us in our car
park or garage nearby but we regret this must be at your own risk.
- Return. The vehicle must be returned in the
same clean, roadworthy state with the same amount of unleaded petrol as on
collection. Any defects or damage must be reported to us. The vehicle must
be returned between 10 and 11am on the final day of hire unless
otherwise arranged. Please respect the person hiring the camper next and
allow us sufficient time to service the van between hires by adhering to
these times. It may be possible to arrange different collection and return
times by prior agreement. Please ask.
- Security/damage deposit. At the time
of collection a security/damage deposit of £500 (plus any addition if
required for insurance excess additions) must be paid, credit card
preferred. This will be returned to you in full after the rental provided
the camper is returned on time, undamaged, fully fuelled, with a complete
inventory and with a satisfactory clean interior and equipment. -
Deductions will be made honestly and fairly for making good any damage to
the vehicle and equipment that has occurred during your hire of the
- A cleaning
charge of £100 will be deducted if the interior of the camper and its equipment
(including cooker and utensils) are not clean on return.
-A late return
charge of £100 per day or part thereof will be levied in addition to
compensation for the next hire customer should the start of their rental period
-We are happy to
post back any items left in our campervans. A charge of £5 is made for any
parcels posted plus the postage.
-Please note that
our insurance does not cover damage to tyres or the vehicle windows or theft of
equipment or personal effects from the vehicle and these costs are the
responsibility of the hirer.
- Any shortfall
in petrol on return will be charged at the cost of refueling plus £10.
It is the
responsibility of the hirer to pay in full for any damage to the vehicle on
hire to them howsoever caused. The damage deposit does not equal the maximum
possible liability. The vehicle insurance will cover only damage to the vehicle
itself and third party liability in the event of an accident, less the policy
excess. Any other costs are the responsibility of the hirer. These may include
but are not limited to damage to the vehicle contents, mechanical damage caused
by the hirer, costs incurred by mis-fueling.
- Insurance Conditions. Each vehicle
is insured with comprehensive cover subject to the following conditions:
- Drivers must be
between 23 and 75 years old and have at least 2 years driving experience of a
manual vehicle. I.D. must be presented at point of hire and each driver must
sign the insurance and hire documents.
- Up to 2
endorsements for certain speeding penalties may be accepted without further
insurance premium. Other endorsements or more than one at fault accident in the
last 5 years may incur an increased excess or premium. Please check before
booking. All licence endorsements must be notified at time of booking so
that we can check our insurers will cover you. Any incurred between booking and
the commencement of hire must be notified immediately as this may affect your
permission to drive. Any endorsements not notified to us will render the
insurance void, the vehicle will not be hired to you and the hire charge will
not be refunded.
- The insurance
covers the U.K. only and the vehicle may not be taken outside this area. Cover
for Eire is possible by prior arrangement and an extra fee.
- The vehicle may
not be used by the hirer for the carriage of goods or for hire or reward.
- The vehicle may
only carry up to the designated number of passengers (varies according to each
camper – please check) and must not be overloaded.
- The vehicle
must be driven in a careful and safe manner, respecting the age of the vehicle
and its lack of modern safety systems.
belts are fitted and must be used.
- Extreme care
must be taken when using cooking and heating equipment to prevent fire or heat
-Damage to tyres,
windows or internal equipment is not insured and will be charged to the hirer.
- The policy
excess is £500 and is the responsibility of the hirer.
- In the event of
an accident take details of any persons and vehicles involved. Do not admit any
liability. Contact us as soon as possible. Complete a report form on return to
The vehicle must
only be used within the law and may only be driven by drivers named on the hire
agreement or otherwise confirmed by us. Any fines or fixed penalties incurred
are the responsibility of the hirer and the details of the hirer will be passed
to the police or other legal authority if requested.
10. Care of
the vehicle. The Volkswagen Camper is a classic vehicle. Ours are 40 to 55 years old
and should be driven with this in mind. Part of the attraction is the change of
pace a Rainbow Camper imposes - acceleration comes eventually and the top speed
permitted is 55 mph! It may be tempting to exceed this given a downhill run and
a following wind but please - don't. The vans must not be taken up or down hills steeper than 25% (1 in 4) so, in The Lakes, Hard Knott and Wrynose Passes are not allowed. The engines will be reliable and go on and
on provided they are not over stretched or over heated. We are now used to
modern cars with huge service intervals but these old vans benefit from a daily
check on the oil level and fan belt, please. In the event of the red oil
warning light illuminating on the dashboard STOP immediately and seek
assistance as damage may occur. Any damage caused by failure to follow these
instructions will be charged to the hirer and is not covered by the insurance.
11. Breakdown. In the event of
a vehicle breakdown the hirer is permitted to spend up to £80 on minor parts or
repairs and this will be reimbursed provided a receipt is presented. Breakdown
assistance is provided as part of the hire and information is carried on each
camper. Please only use this if absolutely necessary as we are charged for
every call out. Please contact us for advice if any problem cannot be rectified
right away. We will refund the cost of any full
day's hire lost though breakdown provided the vehicle has been driven and
cared for properly as above.
- Please respect
that all our vehicles are fully no smoking including in any awning provided by
- We regret pets
are not allowed in Maisie, Daisy, Jess or Harrison. We will allow a dog in
Fleur, Robbie or Billy on condition that this is agreed in advance and the
camper is returned clean of all dog hairs inside.
- Please ensure
adequate ventilation when using cooking or heating equipment both for your
safety and to preserve the condition of the camper interiors.
Protection. Any personal information you give to us will be kept confidential and
will only be used by ourselves and our insurers in connection with your hire of
a camper. We ask for your consent to keep you informed of Rainbow Campers news,
events, stories and special offers but we will never disclose your details to
others. If you submit any stories or pictures sent to us for future Rainbow
Campers Stories you grant us permission to use such stories and pictures freely
on our website and any other publications.
Hire reserve the right to vary tariffs, conditions and specifications at any
time prior to confirmation of acceptance of any booking. Please keep this copy
of our Terms for your reference and return the booking form.
The insurer’s standard conditions are
detailed below, please ask if any clarification is needed.
Notwithstanding anything contained herein to
the contrary it is hereby understood and agreed that this insurance covers
the insured vehicle whilst let out on hire, subject to the following
1) The Insured shall verify the
identity and permanent address of the Hirer and any other permitted driver by
means other than relying solely on the information contained in the Hirer’s
or driver’s driving licence and that such person is not amongst the excluded
persons enumerated below.
2) The Insured Vehicle shall
NOT be let out on hire to or be driven by: -
under 23 or over 75 years of age unless otherwise agreed by the Insurer.
b) Hirers aged 23 or over
unless a full valid UK/EU driving licence has been held for 24 months.
have been convicted of an offence in connection with the driving of a motor
vehicle or motorcycle and/or have had their driving licence endorsed or
suspended or penalty points imposed. Parking and not more than two speeding
offences in the past 5 years may be ignored.
“Spent” convictions, covered by the Rehabilitation of Offenders Act
1974 may be disregarded.
d) Persons who have had their
licence revoked by DVLA due to medical grounds or convictions.
have had their insurance declined and/or renewal refused and/or special
insurance terms imposed as a result
of claims experience and/or have had their insurance or cover cancelled by
any Motor Insurer.
engaged wholly or partly in professional entertainment or professional sports
persons connected with racing of any sort.
h) Undergraduates and/or
students under 25 years of age.
who, whilst driving, have been involved in more than one accident during the
past 5 years.
Service Personnel other than persons born in the United Kingdom.
3) The insured vehicle shall be
driven only by the Hirer or other permitted driver who has completed and
signed a Hirer’s Proposal Form immediately prior to any hiring.
4) The Insurer’s form of
proposal for Hirer Drive insurance or as otherwise may be specifically agreed
shall be completed and signed by each Hirer or other permitted driver. Such proposal shall be forwarded each week
to the Insurers. The proposal must be
fully completed by the Hirer or other permitted driver in all respects. In addition to the usual declaration and
warranty contained in the proposal, the following declaration shall appear on
the proposal, namely: -
further agree to be bound by the terms and conditions of the Insurance which
I have seen and read or have had the opportunity to see and read”.
If the statements and
particulars in the proposal are in the handwriting of any person other than
the Hirer or other permitted driver, such person shall be deemed to have been
the Hirer’s or other permitted driver’s agent for the purpose of completing
the proposal form.
5) The Insured shall be
considered as the being the agent for the Hirer or other permitted driver for
all purposes in connection with this insurance but under no circumstances
shall the Insured be considered as agent for the Insurers.
6) The Insured vehicle shall
not be used for the carriage of goods of an explosive, dangerous or hazardous
nature or for the carriage of goods or passengers for hire and reward or any
other form of profit or remuneration.
7) Any return premium for
cancellation of this insurance or following any other amendment to this
insurance will be allowed only at the discretion of the Insurer.
Subject otherwise to the terms, exceptions and
conditions of this insurance